How can we help?
Documentation, release notes, and support tickets — everything you need to get the most out of Manage1to1. Already a customer? Open a ticket from the Client Area for the fastest response.
Who answers your ticket
Former K-12 IT staff only
Every support agent is a former Tech Director, Network Engineer, or school IT technician — no offshore tier-one.
Employee-owned (ESOP)
The people resolving your tickets literally own a share of the company.
Standard + Accelerated SLAs
M–F 9–5 ET for all customers; 7-day 9–5 ET coverage for districts above 2,500 students.
Same team that built it
Support, engineering, and onboarding sit in the same Slack — escalations move quickly.
Documentation
Comprehensive guides for every Manage1to1 feature — getting started, integrations, workflows, reporting, and admin reference.
Browse docs
Release Notes
See what shipped recently. Every Manage1to1 release is documented with customer-facing changes, new integrations, and bug fixes.
View release notes
Open a Support Ticket
Already a customer? Sign in to the Client Area — it routes you to your district’s portal where you can open a ticket with your context auto-attached.
Go to Client Area
Talk to a person
Prefer to call or email?
We're a team of former school IT staff. When you call, you get a person who has actually been in your shoes — not a queue, not a bot, not an offshore tier-one trying to follow a script.
- Phone
- (616) 217-9011
- info@manage1to1.com
- Hours
- Monday–Friday, 9 AM – 5 PM EST
Common questions
Support, SLAs, docs, and how to reach the team.
The fastest paths for tickets, our SLA tiers, and what to do if you're still evaluating Manage1to1.
How do I open a support ticket as an existing customer?
Sign in to the Client Area at clients.manage1to1.com. From there you can launch into your district’s portal and open a ticket with your context already attached — that gets you to a resolution faster than email. If you can’t find your specific portal URL, your district welcome doc has it, or you can email info@manage1to1.com and we’ll point you to it.
What are your support hours and SLA tiers?
Standard SLA is Monday–Friday, 9 AM–5 PM Eastern Time, included for districts up to 2,500 students. Accelerated SLA is 7-day, 9 AM–5 PM Eastern Time, and is included for districts above 2,500 students. Both SLAs are staffed by the same team of former K-12 IT.
Where is the Manage1to1 documentation?
Full documentation lives at docs.manage1to1.com — getting started, integrations (JAMF Pro, JAMF School, Google Workspace, Apple School Manager), workflows, reporting, and admin reference. It’s public; you don’t need to be logged in to browse it.
How fast does support typically respond?
Tickets submitted during SLA hours typically get a first response within one business day. Most issues are handled the same business day, and the team that builds the product sits in the same Slack as support — escalations are minutes, not weeks.
Where can I see what shipped recently?
Every release is documented in the release notes at docs.manage1to1.com/release-notes — customer-facing changes, new integrations, bug fixes, and any breaking changes are all listed by version.
I’m evaluating Manage1to1 but I’m not a customer yet — can I still get help?
Yes. Try the public demo to explore the platform with sample data, or contact us at info@manage1to1.com or (616) 217-9011. You’ll talk to a former K-12 Tech Director, not a sales rep — we can answer technical and procurement questions directly.
Not a customer yet?
Try the public Manage1to1 demo — a shared instance with sample data so you can click through every feature before you buy. Or talk to a former K-12 Tech Director about your district.