Are the dashboards live or refreshed nightly?

Live. Ticket, incident, loaner, and invoice counters reflect the current state of the database. MDM-sourced fleet data syncs continuously from JAMF, Google, and Apple School Manager — usually within minutes of a change in the vendor console.

Can I customize what shows up on the main dashboard?

Yes. The Customize button on the dashboard lets you show, hide, and reorder cards. Different roles can save their own dashboard layout — a technician's view is different from a tech director's.

How do I export a report for a board meeting?

Every report and every list view has CSV, Excel, and Copy export buttons. Filters carry over. Custom fields included. Pull the file the morning of the meeting and drop it into your packet.

Can I see how the help desk is doing month-over-month?

Yes. The Support Dashboard trends ticket volume, resolution time, and tech-vs-user replies over time. Filter by department, building, technician, or ticket type — the comparison cuts both vertically (this month vs last) and horizontally (this team vs another).

Does Manage1to1 integrate with Tableau or Power BI?

You can pull CSV exports into any BI tool, or wire one up to the Manage1to1 API for live data. Most districts find the built-in dashboards already answer what the board and superintendent are asking — but if you need to feed an enterprise data warehouse, the API is there.

K-12 IT Reporting

Numbers your board actually reads.

Live dashboards for technicians, IT directors, business managers, and superintendents. Ticket trends, damage by month, MDM fleet health, loaner queues — every number CSV-exportable for board reports and grant accountability.

Request a free demo See pricing

MDM Statistics dashboard with total devices, devices by MDM provider pie chart, Chrome OS versions bar chart, and storage usage breakdown

Help desk reporting

Ticket trend, by department, by priority — on one screen.

The Support Dashboard puts every ticket KPI on the same screen — open count, resolved this month, average resolution time, and trended ticket volume. Donut and pie cuts by department, priority, and status sit next to the trend so the "what changed?" answer is one glance away.

Open / resolved / resolution-time KPI cards at the top
Ticket trend over time — New, Tech Replies, User Replies
By Department donut + By Building bar — see workload by site
By Priority and By Status charts — triage health at a glance
CSV export of any filtered view for board agendas

Support Dashboard showing ticket KPI cards, ticket trend line chart, and breakdowns by department, priority, status, and building

Damage trends

Damage by month, grade, and location.

Which months spike for damage? Which grades return devices in the worst shape? On-property vs off-property — what's the split? The Quick Stats report answers all three with side-by-side year-over-year bars and breakdown pies, so you can shape next year's procurement and parent-handbook policy with real numbers.

Physical damage by month — current year vs prior year
Damage by grade — pinpoint which cohorts need device-care reminders
On-school-property vs off-school-property breakdown
Filter Quick Stats by building for site-by-site comparisons
Export everything to CSV — survives the move into your board packet

Quick Stats report showing physical damage by month bar chart and pie charts for damage by grade and damage by location

Loaner reporting

Loaners. Out. Overdue. Returned.

Loaner programs sound simple. Then you realize you have 15 of them out and seven are overdue. The Loaner Status report surfaces every counter at the top — total out, overdue, due today, due soon — with the underlying queue table sortable by building, return date, and student.

Total / Overdue / Due Today / Due Soon counter cards
Filterable queue by building, return date, status
Loaner history report — issued, returned, lost — full audit trail
CSV / Excel / Copy exports for board packets and parent letters

Loaner Status report showing 15 total loaners out, 7 overdue, with full queue of active loaner devices sortable by building and return date

Incident queue + KPIs

Average hours to closure — across every incident.

View Incidents pairs the year-over-year average-hours-to-closure KPI with the live incident queue underneath. Color-coded status pills (Sent for Repair, In Progress, Investigating, Waiting Student to Pickup) make queue health legible at a glance — sort by date, building, or assignee.

Average Hours to Closure — this year vs all time
Current Incidents queue with color-coded status pills
Filter by building, status, asset tag, type, or assignee
Generate Work Order Report straight from the queue

View Incidents report showing average hours to closure KPI cards plus the current incidents queue with status pills

CSV everywhere

Every report. Exportable. Auditable.

Board meetings, grant reports, state audits — they all want CSVs. Every report in Manage1to1 — and every list view in the app — ships with CSV, Excel, and Copy exports. Filters carry over. Custom fields included.

Every report has CSV + Excel + Copy export — no exceptions
Filtered views export exactly what you see
Custom fields included in exports
CSV import for bulk updates back into the system
Pull the same data via the Manage1to1 API for any external BI tool

“Pull the CSV. Drop it in the agenda packet. No SQL, no BI license, no email to IT.”

— Reporting that fits the workflow you already have

Why schools choose Manage1to1

Built for K-12. Not retrofitted from enterprise IT.

Numbers a Tech Director can defend
Real metrics, built from the actual ticket + device + incident data — no separate analytics tool to sync, no Tableau license to buy.
Built for board meetings
CSV export everywhere. Per-role dashboards. The data is ready for the agenda packet — not stuck behind a query builder.
Live, not nightly
Dashboards reflect the current database. When you ask "how many tickets are open right now?" the answer matches what the technician sees.
Cross-MDM in one place
JAMF, Google, Apple School Manager — fleet stats rolled up across every MDM you run. Stop tab-hopping between vendor consoles for the same number.

FAQ

Common questions.

: Live. Ticket, incident, loaner, and invoice counters reflect the current state of the database. MDM-sourced fleet data syncs continuously from JAMF, Google, and Apple School Manager — usually within minutes of a change in the vendor console.
: Yes. The Customize button on the dashboard lets you show, hide, and reorder cards. Different roles can save their own dashboard layout — a technician's view is different from a tech director's.
: Every report and every list view has CSV, Excel, and Copy export buttons. Filters carry over. Custom fields included. Pull the file the morning of the meeting and drop it into your packet.
: Yes. The Support Dashboard trends ticket volume, resolution time, and tech-vs-user replies over time. Filter by department, building, technician, or ticket type — the comparison cuts both vertically (this month vs last) and horizontally (this team vs another).
: You can pull CSV exports into any BI tool, or wire one up to the Manage1to1 API for live data. Most districts find the built-in dashboards already answer what the board and superintendent are asking — but if you need to feed an enterprise data warehouse, the API is there.

See it in action

Walk into the board meeting prepared.

Request a demo and explore the reporting dashboards with sample district data. Every number that matters for K-12 IT, already on the page.

Quote tailored to your enrollment + SLA tier
Migration plan from your current help-desk / asset tool
Integration map for your MDM, SIS, and payment processor
Honest answers — our team is all former K-12, we know what the product does and doesn’t do

Prefer the shared demo first? Try it at manage1to1.com/demo.