How do parents pay an invoice?

Parents receive an email with the invoice number and a one-time access key. They click through to a branded parent portal, see the charge with photo evidence and line items, and pay online via ConnexPoint or PayPal. No account creation, no password reset, no phone call to the district.

Which payment processors are supported?

ConnexPoint (formerly RevTrak from Vanco) and PayPal. ConnexPoint is the standard K-12 choice because most districts already use it for athletic fees, meal payments, and field trips — so families already have accounts. PayPal is the lighter option for districts without a Vanco agreement.

What does Manage1to1 charge per transaction?

Nothing. Per-transaction processing fees are handled by ConnexPoint or PayPal under your existing agreement. Manage1to1's pricing is per-student per year — invoicing is included at every tier with no payment-volume surcharge.

Yes. Refunds flow back through the same payment processor that took the original payment, with reason codes and audit trail. Partial refunds are supported. The original invoice is preserved (not deleted) so the audit trail shows exactly what happened.

What happens to a paid invoice that needs to be voided after the fact?

Voiding is a status change, not a deletion. The invoice stays in the system with the void reason and timestamp, the linked incident shows the reversal, and any payment received gets refunded through the original processor. You can prove what happened to any auditor.

Can families set up payment plans?

Yes. Partial payments are supported natively — a family can pay $50 toward a $115 invoice and the remaining balance stays open. Districts can configure reminder schedules and assign administrators to follow up on aging balances.

K-12 Invoicing + Payments

Damage recovery without the spreadsheet.

Generate damage invoices directly from an incident, deliver them to guardians through a branded parent portal, and accept online payment via ConnexPoint or PayPal. Every payment auto-reconciles back to the incident — no district staff middleman, no after-hours data entry.

Request a free demo See pricing

Incident → Invoice: One click
Parent payment: Online
Reconciliation: Auto

Unpaid invoices list showing date, status, client, building, amount, and remaining balance per invoice

Incident-to-invoice

Charge from the incident, not from a spreadsheet.

When a damage incident is logged, generate the family invoice with one click. The invoice carries the incident reference, the photo evidence, the device serial, and the line items — no manual data entry, no copy-paste between systems.

One-click invoice creation from any incident record
Incident reference, photos, and device data auto-populated
Line items pre-configured per damage type (district-defined)
Invoice number + access key auto-generated for parent access
Invoice always links back to the incident — close the loop forever

Invoice list with status badges, client names, and remaining balances

Branded Parent Portal

Parents pay without a phone call.

Families log in to a branded portal with the invoice number and access key from the email — no account creation, no password reset, no district staff intervention. They see the charge, the photo evidence, the line items, and pay online.

Branded for your district — colors, logo, language
Login via invoice number + access key (no account required)
Mobile-friendly — parents pay from their phone
Photo evidence visible alongside the invoice
Receipt + confirmation emailed automatically

Parent Portal login screen branded for Oakwood School District with invoice number and access key fields

Payment processors

ConnexPoint or PayPal — your call.

Manage1to1 integrates with the two payment processors most K-12 districts already use. ConnexPoint (formerly RevTrak from Vanco) is the standard for districts handling fees through a unified family-account platform. PayPal is the lightweight option for districts without a payment processor agreement.

ConnexPoint / Vanco integration (district-account-aware)
PayPal integration for simpler programs
No additional per-transaction Manage1to1 fees
PCI compliance handled by the processor
Card, ACH, and digital wallet support via the processor

“ConnexPoint integration means parents already have an account from athletic fees and meal payments. They don't need a new login.”

— Why ConnexPoint fits K-12

Status + reconciliation

Every invoice traceable from open to closed.

Sent, viewed, paid, refunded — every status change is logged and visible on both the invoice record and the linked incident. Payments reconcile back to the originating incident automatically; there's no spreadsheet tying things together at the end of the month.

Invoice statuses: draft, sent, viewed, paid, partial, refunded, void
Automatic reconciliation — payment posts to the linked incident
Partial payments + payment plans supported
Audit log of every status change with timestamp + admin
Reminder emails on configurable schedule

Refunds + adjustments

Mistakes happen. Refunds and adjustments are first-class.

A device was billed to the wrong family. A repair came in cheaper than expected. Insurance covered a charge after the parent already paid. Manage1to1's invoicing handles these with proper refund records — not by deleting invoices and pretending it didn't happen.

Refund directly through ConnexPoint or PayPal
Partial refunds + reason codes
Adjustments without losing original line items
Audit trail preserves the original invoice + the change
Reconciles back to the incident automatically

Reporting

Collections, recovery, and aging — on demand.

How much damage was billed last quarter? How much was collected? Which buildings have the highest unbilled rate? Which incident types have the best recovery rate? Every answer is one report away — and exportable for the board.

Damage recovery rate by building, grade, model
Total billed vs. collected vs. waived
AR aging — 30 / 60 / 90 day buckets
Per-family balance reports for collections workflow
CSV exports for board reports and budget defense

Quick Stats dashboard with bar and pie charts for physical damage by month, incidents by type, and inventory snapshot

Why schools choose Manage1to1

Built for K-12. Not retrofitted from enterprise IT.

Linked to incidents
Every invoice carries the incident reference, photo evidence, and device data. No reconstruction of context at the end of the month.
No district staff middleman
Parents pay directly through the branded portal. Your tech team is not entering credit card numbers over the phone.
Reconciles automatically
Payment posts back to the incident. The spreadsheet that used to live in the business office goes away.
Audit trail preserved
Refunds and adjustments preserve the original invoice. You can prove what happened in any audit, every time.

FAQ

Common questions.

: Parents receive an email with the invoice number and a one-time access key. They click through to a branded parent portal, see the charge with photo evidence and line items, and pay online via ConnexPoint or PayPal. No account creation, no password reset, no phone call to the district.
: ConnexPoint (formerly RevTrak from Vanco) and PayPal. ConnexPoint is the standard K-12 choice because most districts already use it for athletic fees, meal payments, and field trips — so families already have accounts. PayPal is the lighter option for districts without a Vanco agreement.
: Nothing. Per-transaction processing fees are handled by ConnexPoint or PayPal under your existing agreement. Manage1to1's pricing is per-student per year — invoicing is included at every tier with no payment-volume surcharge.
: Yes. Refunds flow back through the same payment processor that took the original payment, with reason codes and audit trail. Partial refunds are supported. The original invoice is preserved (not deleted) so the audit trail shows exactly what happened.
: Voiding is a status change, not a deletion. The invoice stays in the system with the void reason and timestamp, the linked incident shows the reversal, and any payment received gets refunded through the original processor. You can prove what happened to any auditor.
: Yes. Partial payments are supported natively — a family can pay $50 toward a $115 invoice and the remaining balance stays open. Districts can configure reminder schedules and assign administrators to follow up on aging balances.

See it in action

Stop chasing payments. Run the workflow.

Request a free demo and see the full incident-to-invoice flow end-to-end — damage report, branded parent portal, online payment, automatic reconciliation — with real product data.

Quote tailored to your enrollment + SLA tier
Migration plan from your current help-desk / asset tool
Integration map for your MDM, SIS, and payment processor
Answered by a former K-12 tech director, not a salesperson

Prefer the shared demo first? Try it at manage1to1.com/demo.